Alfa Quality Moving & Relocation

We are extremely disappointed with Alfa Mobility’s service during our recent move from London to Stockholm. Despite having had smooth experiences with them in the past, this time was nothing short of a nightmare.

From the outset, we made it very clear that due to its size, our sofa needed to be moved via the terrace on the first floor and that the movers had to be appropriately equipped for this. This was not a new situation—Alfa Mobility had previously handled the exact same task without issue in 2021. We even had a thorough video call with a representative in October, showing the sofa, terrace, and the height over the railing to ensure everyone understood what was required. My partner also emphasized multiple times that this was the only feasible way to move the sofa and confirmed these details over several conversations leading up to moving day.

On moving day, however, the movers arrived late, visibly stressed, and under time pressure. While the crew was nice and friendly, they informed us that they were not equipped to handle the sofa—completely contradicting all the reassurances we had received. One of the movers admitted that the information they had received about the task was inadequate and that they did not have the necessary equipment. This was baffling, as we had made every effort to communicate the requirements clearly, and Alfa Mobility had successfully moved the same sofa into the flat two years earlier with fewer crew members.

In a moment of panic, we managed to contact someone at Alfa Mobility headquarters. He acknowledged that this was a failure on their side and assured us that we would not be charged extra for resolving the situation. Relieved, we left for Stockholm, trusting that the company would follow through. However, to our shock, we received an email the next day stating that moving the sofa would cost an additional 15,000 SEK—on top of the 50,000 SEK we had already paid for the move. We are now left with an incomplete move, a sofa stranded in our London flat, and a shocking additional bill we had been explicitly told we would not incur.

This situation is deeply frustrating, stressful, and unacceptable. While the movers themselves were polite and friendly, the lack of internal communication, poor preparation, and added financial burden have left us appalled. We trusted Alfa Mobility based on previous positive experiences, but this time, their mismanagement, broken promises, and disregard for customer care have completely let us down.

We cannot recommend Alfa Mobility after this experience. Moving is stressful enough without such significant errors and unfulfilled promises from a company you’re paying a substantial amount to.

Move size: 2 Bedroom Home Service cost: 65000SEK

We used Alfa because we had a very good experience with them in 2013. Unfortunately their service went from great to awful in less then 10 years:

- Awful basic packing material: No wardrobe boxes, no book boxes and only of the cheapest 2-layer kind.

- No wrapping of fragile items. Items on shelves are thrown in big boxes without care.

- Movers were hired for the day, payed in cash, unprofessional and disrespectful.

- We got notified of the exact date for the moving day, 3 days before.

You'll have better experience buying boxes and packing yourself.

Move size: 4 Bedroom Home Service cost: €12000